Terms of Service

These Terms of Service govern your access to and use of the Luxeupio online store. By visiting our website or placing an order, you agree to be bound by these Terms. They are drafted in line with applicable UK requirements, GDPR principles, and marketplace standards.

1. Introduction and Scope

These Terms apply to all users who browse, access, or purchase products through the Luxeupio online store. They set out the rights and obligations between you and us in relation to website use, orders, and related services.

2. User Accounts and Website Responsibility

You may be required to provide accurate and complete information when placing an order or contacting customer support.
You are responsible for ensuring that any information you provide is correct and up to date.
We are responsible for maintaining the technical operation of the website but do not guarantee uninterrupted or error-free access at all times.

3. Products, Availability, and Pricing

All products displayed on the website are subject to availability.
We reserve the right to update product descriptions, images, availability, and prices at any time.
Prices shown on the website include applicable VAT unless otherwise stated.
In the event of an obvious pricing or product information error, we reserve the right to correct it and cancel affected orders.

4. Orders and Payment

Placing an order constitutes an offer to purchase.
Orders are considered accepted once confirmation is issued.
Payment must be completed using the available payment methods shown at checkout.
All transactions are processed securely.

5. Shipping Policy

Our shipping process follows a clear and structured flow:

Order confirmation
Order processing within 1–3 business days
Dispatch and delivery within the estimated timeframe

Full details are available in our Shipping Policy

6. Order Cancellation Policy

Order cancellations are handled according to the following steps:

Cancellation request submission
Eligibility check based on dispatch status
Processing of cancellation within the defined timeframe

Further details can be found in our Order Cancellation Policy

7. Returns, Exchanges, and Refunds

Returns and refunds follow a defined process:

Submission of return or exchange request within 30 days from delivery
Product inspection upon receipt
Refund or exchange processing within 1–3 business days after approval

Please refer to our Return, exchange, and refund policy for full details

8. Disputes and Applicable Law

These Terms are governed by and interpreted in accordance with United Kingdom law.
We comply with applicable data protection requirements, including GDPR.
We reserve the right to update these Terms and will notify users of material changes where required.

9. Privacy and Data Protection

Personal data is processed responsibly and only for legitimate purposes such as order fulfillment and customer support. Full details are provided in our Privacy Policy

10. Intellectual Property

All website content, including text, images, graphics, and layout, is protected by intellectual property rights. Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

To the extent permitted by applicable law:

We are not liable for indirect or consequential losses.
We do not guarantee uninterrupted access to the website.
Our liability is limited to the value of the relevant order.

12. Changes to the Terms of Service

We may update these Terms of Service from time to time to reflect legal, operational, or service changes. The latest version will always be available on the website, and continued use of the site constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Contact Address:
393 Unomachi 4-chome, Uwacho, Seiyo City, Ehime Prefecture 797-0015, Japan

Customer Service Phone:
+81 894 25 4487

Customer Service Email:
partnership@luxeupio.com

Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (CET)

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