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Shipping Policy

 

This Shipping Policy explains delivery coverage, costs, processing timelines, and carriers for orders placed on our online store. It is designed to align with applicable UK requirements and platform standards.

1. Delivery Coverage

We deliver nationwide within the United Kingdom. Orders are supported in the following UK regions:

  • England

  • Scotland (mainland)

  • Wales

  • Northern Ireland

Deliveries outside the United Kingdom are not supported at this time.
The following locations are not included in our delivery coverage:

  • Channel Islands (Jersey, Guernsey)

  • Isle of Man

2. Shipping Fees and VAT

  • Free Shipping: All orders placed on the website are eligible for free standard delivery.

  • Value Added Tax (VAT): All prices displayed include applicable UK VAT unless otherwise stated. No additional VAT charges will be added at checkout.

3. Order Cut-Off Time

  • Business Hours: Monday to Friday, 09:00 – 17:00 (CET).

  • Orders placed before 17:00 (CET) are processed starting the same business day.

  • Orders placed after 17:00 (CET) will be processed from the next business day.

  • Orders submitted on non-working days will be processed from the next availablebusiness day.

4. Order Processing Time

  • Processing Time: 1–3 business days.

  • This includes order confirmation, preparation, and dispatch handover.

5. Estimated Transit Time

  • Estimated delivery timeframe: 5–10 business days after dispatch.

  • Delivery times may vary due to destination, carrier operations, public holidays, or peak seasons.

6. Shipping Carriers

Shipments are handled by reliable logistics partners selected automatically based on destination and efficiency:

  • DHL

  • Evri

  • DPD UK

  • FedEx

  • UPS

7. Additional Information

  • Delivery timelines are estimates and begin after dispatch confirmation.

  • Tracking details will be provided once available.

  • Customers are responsible for ensuring accurate and accessible delivery information.

8. Contact Information

For any questions related to shipping or order processing, please contact customer support using the details below:

Contact Address:
393 Unomachi 4-chome, Uwacho, Seiyo City, Ehime Prefecture 797-0015, Japan

Customer Service Phone:
+81 894 25 4487

Customer Service Email:
partnership@luxeupio.com

Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (CET)