Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit or make a purchase through our online store. It is written in accordance with applicable UK data protection requirements, including the UK GDPR, and relevant platform standards.

1. Data Controller

We are responsible for processing your personal data and ensuring it is handled lawfully, fairly, and transparently.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: name, billing address, delivery address
Contact Data: email address, telephone number(Optional)
Order Data: products purchased, order history, payment status
Technical Data: IP address, browser type, device information, cookies and usage data
Communication Data: messages sent to customer support

We only collect personal data that is necessary for providing our services.

3. How We Use Your Data

Your personal data is used for the following purposes:

To process and deliver orders
To manage payments, refunds, and returns
To communicate with you regarding orders or service inquiries
To improve website functionality and user experience
To comply with legal and regulatory obligations

We do not use your data for purposes that are incompatible with those listed above.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Performance of a contract (order fulfillment and customer service)
Compliance with legal obligations
Legitimate interests related to service operation and improvement
Consent, where required by law

5. Data Sharing

We may share personal data with trusted third parties only where necessary, such as:

Payment service providers
Logistics and delivery partners
IT and system service providers

All third parties are required to protect personal data and process it in accordance with applicable data protection requirements.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, appropriate safeguards are applied to ensure an adequate level of data protection in accordance with UK GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Once data is no longer required, it is securely deleted or anonymized.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data, where applicable
Restrict or object to data processing
Request data portability
Withdraw consent at any time where processing is based on consent

Requests can be made by contacting us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality and improve user experience. You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices. Updates will be published on this page.

12. Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

Contact Address:
393 Unomachi 4-chome, Uwacho, Seiyo City, Ehime Prefecture 797-0015, Japan

Customer Service Phone:
+81 894 25 4487

Customer Service Email:
partnership@luxeupio.com

Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (CET)

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